Ordering and Shipping

Forklift Lifting a Huge Bag of PecansPlacing Your Order

By Web:  Place your order from our secure and easy-to-use shopping cart.

By Toll-Free Phone:  Call 1-800-572-5925. Please have your credit card information available.

By Fax:  You may fax your order to 318-379-2247. Please be sure to include your contact information and telephone number.

By Mail:  Mail your order to Natchitoches Pecans, 16508 Hwy 1, Cloutierville, LA 71416.  Send your business cards or your own personal gift cards which can be enclosed to personalize your gift.
  
By Email:  Email you order, questions, or comments to nuts@natchitochespecans.com

Finding Items

First you will need to browse or search for the items you would like to order. You will find links to browse categories and products within categories.  When you find an item that interests you, click the title or name of the item to see its product information page and "add to cart" button.

Shipping Method

Orders are shipped by UPS or USPS.  Please include street address for UPS.  We will make every effort to have your order delivered just as you request.  We are NOT responsible for incorrect addresses.

Our prices include free ground shipping for the Continental USA only. 

Our prices include free ground shipping for the Continental USA only.  Most items are shipped within 2 business days of placing order.  Delivery time is normally 3 to 8 business days once order is shipped.  Saturdays, Sundays, and some holidays are not considered business days, so keep this in mind when calculating delivery time.  Faster delivery is available for additional charges.

Payment Methods credit.gif We accept Visa, Master Card, and Discover.

We accept MasterCard, Visa, check, money order, or cashier's check denominated in U.S. dollars and drawn on a U.S. bank. Make check and money orders payable to "Natchitoches Pecans." Prices are subject to change without notice. All orders must be prepaid.

Tracking Your Order

If you think your order should have been delivered already, contact us and we can track it for you.

Christmas and Holiday Shipping

What happens if I order by December 12 and the order doesn't reach my designated ship to address until after December 25?

Christmas orders will ship the second week of December unless specified otherwise.

Due to volume of packages that are shipped across the United States in December, web orders must be placed by December 12 in order to be shipped for Christmas delivery at published web prices.  Orders placed after December 12 can be upgraded to be received by Christmas at customer's request with the following stipulation - a $20 surcharge per address in addition to actual 2nd Day Air or Next Day Air charges if applicable will be added to published web prices.   Otherwise all packages will ship either regular UPS ground or USPS Priority in the order as they were received by December 24.

What if I provided an incorrect address when placing my order?

Unfortunately, we cannot guarantee delivery to incorrect addresses. And we are not responsible for re-shipping charge when an incorrect address is given. However, we will be happy to re-ship and bill you for the additional shipping charge.

Substitutions

We reserve the right to substitute products of equal or greater value when necessary. Gift tins may vary in design. Chocolate products are only available October through March. Substitutions for chocolate can be made April through September.

Return Policy

If for any reason one of our products fail to meet your expectations, simply notify us within 10 days, return the order, and we will refund your money or replace the order at your request.