Ordering and Shipping Information

Placing Your Order

By Web: Place your order from our secure and easy-to-use shopping cart.

By Toll-Free Phone: Call 1-800-572-5925. Please have your credit card information available.

By Fax: You may fax your order to 318-379-2247. Please be sure to include your contact information and telephone number.

By Mail: Mail your order to Natchitoches Pecans Inc., 439 Little Eva Road, Cloutierville, LA 71416. Send your business cards or your own personal gift cards which can be enclosed to personalize your gift.

By Email: Email you order, questions, or comments to nuts@natchitochespecans.com

Finding Items

First you will need to browse or search for the items you would like to order. You will find links to browse categories and products within categories. When you find an item that interests you, click the title or name of the item to see its product information page and "add to cart" button.

Shipping Method

Orders are shipped by UPS or USPS. Please include street address for UPS. Specify desired delivery date. We will make every effort to have your order delivered just as you request. Christmas orders will be shipped the second week of December unless specified otherwise.

Our prices include free ground shipping for the Continental USA only. Most items are shipped within 1 to 2 business days. Every item on the web site is available, unless noted. Delivery time is normally 5 to 8 business days. Faster delivery is available for additional charges.

Payment Methods

We accept MasterCard, Visa, check, money order, or cashier's check denominated in U.S. dollars and drawn on a U.S. bank. Make check and money orders payable to "Natchitoches Pecans." Prices are subject to change without notice. All orders must be prepaid.

Tracking Your Order

If you think your order should have been delivered already, contact us and we can track it for you.

What happens if I order by December 15 and the order doesn't reach my designated ship to address until after December 25?

December 15 is only a recommended date that assumes there will be no delays, scheduling problems, holiday backlogs, or other impediments created by 3rd party shippers (UPS or USPS). Therefore, since these 3rd party delays are outside the control of Natchitoches Pecans, Inc., we cannot guarantee delivery dates. However, as indicated above faster delivery is available at an additional charge.

What if I provided an incorrect address when placing my order?

Unfortunately, we cannot guarantee delivery to incorrect addresses. And we are not responsible for re-shipping charge when an incorrect address is given. However, we will be happy to re-ship and bill you for the additional shipping charge.

Substitutions

We reserve the right to substitute products of equal or greater value when necessary. Gift tins may vary in design. Chocolate products are only avialable October through March. Substitutions for chocolate can be made April through September.

Return Policy

If for any reason one of our products fail to meet your expectations, simply notify us within 10 days, return the order, and we will refund your money or replace the order at your request. We will also pay the return shipping charges.

Join Us | Follow Us